Last reviewed
On this page
Get help with InkWell
You don't need a technical explanation to ask for help. Tell us what you were trying to do and where you got stuck, whether you're preparing your page or looking after a client. You can contact Support before creating an account, including for help choosing a plan.
Contact Support
Open Support in Studio and choose Email support. The email draft includes your studio details. Add a description, review it and send it from your email app.
If you cannot sign in, using the short form on this website. We'll reply by email.
Common issues may help you resolve the problem. Report payment or access concerns promptly.
Tell us what you were trying to do
Use your own words. A short description is fine, and if you've already tried something, include that too. These details help us understand where to start:
- What you were trying to do and which page you were on.
- What happened instead, including the exact error text.
- The approximate time and your time zone.
- A booking, order or payment reference where relevant.
- A screenshot with unnecessary client details hidden, if it helps.
Say if the problem prevents receiving enquiries, scheduling work or handling payments, so we understand how it affects your day.
Keep private information out
Do not send passwords, reset links, full card details or unnecessary client information. Upload Stripe verification documents only through Stripe. Use record references rather than forwarding sensitive client images, ID or medical documents.
While we look into it
Keep your existing booking and payment arrangements available if the problem prevents you working. Check an uncertain payment or refund before trying again.
If we suggest a fix, let us know whether it gets you back to what you were trying to do. If you're still stuck, tell us what changed or which message is now showing. We don't promise a specific response time.