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Connect Stripe
Business verification can feel unfamiliar when you're setting up your page. You can keep building and previewing your work before starting it. When you're ready to publish, this guide walks you through the Stripe and seller checks; online collection is a separate step.
What connecting Stripe does
Connecting Stripe links a payment account to your studio. Stripe asks for business, identity and bank details and handles its verification checks. InkWell also checks that your shared legal seller record identifies the business or sole trader behind that account.
Client payment requests also need online collection to be enabled for your studio. Connecting Stripe alone does not turn it on. Once your page passes the publishing checks, you can receive enquiries and book agreed sessions using your existing payment arrangements.
Set up the connection
- Open Settings → Business verification with owner or admin access.
- Save the Legal seller: sole trader or limited company, legal name, company number where applicable, public business postal address and customer support email and phone.
- Choose Start verification with Stripe and complete the business, personal and bank details Stripe requests.
- Return to InkWell and choose Refresh status. Review the seller identity status and any outstanding Stripe requirements.
Your public studio name can be a trading or artist name. The customer support phone and business postal address can differ from your personal phone or private address in Stripe. Booking terms and merchandise use the same saved legal seller details; change them in Business verification.
Upload verification documents directly to Stripe. Do not attach them to a support email. InkWell keeps the connected account identifier, verification status, minimal legal-entity evidence and check or review history for this seller check. Identity documents, dates of birth and private bank details requested in the Stripe flow stay there.
Check your account status
Check the status in Studio and the connected account in Stripe. If Stripe lists missing details, complete those requirements there. Publishing and new payment collection require Stripe verification, an approved or matched seller identity and completion of any earlier payment-link cleanup.
Limited-company registration details need independent InkWell review against Companies House and the legal entity behind the Stripe account. A name mismatch or missing identity evidence also needs attention. Follow the guidance in Business verification or contact Support.
Changing the legal name, business type, company number or connected account starts a new identity check and pauses new collection. Public contact changes also close earlier unpaid payment sessions. If Studio shows Finishing seller changes, refresh verification to retry. Review and republish booking terms after seller or contact changes, and review Settings → Merchandise settings. Existing agreements, paid order records and refund handling keep their original records.
If the booking says online collection is switched off, continue with your existing arrangements and contact Support if you need help. Confirmed payment records and available refund controls remain accessible.
Business verification is one of your publishing checks. Follow the remaining page-status checks in Studio before sharing your public enquiry link. The verification status concerns seller identity and payment setup; it does not assess tattoo qualifications, premises safety or service quality. See Client payments for the payment steps.
If verification is incomplete
Contact Stripe for account-verification questions. Contact InkWell Support if you cannot return to Studio or the displayed connection status does not match your account.
Avoid creating a second Stripe account to work around an unresolved requirement.