Troubleshooting common issues

Concept

Troubleshooting is a fast diagnostic flow to isolate booking, payment, and studio page issues before escalation.

Why it matters

Consistent triage reduces downtime and prevents avoidable support loops.

How to configure it

1. Check studio page status, availability settings, and service configuration first.
2. Validate Stripe connection and payment status behaviour.
3. Confirm your booking link points to the correct studio page.
4. Capture reproducible steps before escalating.

How to verify it worked

• Reported issue can be reproduced and then resolved.
• Root cause category is clear (availability, payment, link, or user input).
• Resolution steps are documented for repeat handling.

Common mistakes

• Jumping to escalation before basic checks.
• Not capturing timestamp/context for incidents.
• Retrying payment flows without confirming intent status.