Team and permissions

Concept

InkWell uses role-based access so each person gets only the permissions needed for their job.

At studio level, access is grouped into:

• Owner: full access, including billing, business settings, team management, and operations.
• Management: operational access (bookings, schedule, services, location, team invites) without billing and business-account control.
• Member: booking operations access for day-to-day execution, with read-only access elsewhere.

Use individual logins for each person. Avoid shared accounts.

Why it matters

Clear permissions reduce operational risk and improve accountability.

• Billing and business settings stay protected.
• Artists and front-desk staff can work quickly without excess access.
• Role changes are traceable to specific users.
• Offboarding is cleaner when people have individual accounts.

Most access problems are caused by role drift over time, not one-off errors.

How to configure it

1. Open Dashboard -> Settings -> Team (owner or management access required).
2. Add a team member with first name, last name, email, and role.
3. Choose the role deliberately:
   • Management for day-to-day operational admins.
   • Member for artists focused on booking handling.
4. Send the invite and confirm the person appears in the team list.
5. If needed, resend invites from the member actions menu.
6. Use owner access for high-risk changes:
   • Change member role
   • Remove team members
7. Review team access regularly and remove leavers promptly.

If the invited email already has an InkWell account, they receive a sign-in link. If not, they receive an invite flow to set access up.

How to verify it worked

• Team list shows the expected role for each person.
• Member users can manage bookings but cannot edit schedule, services, or billing.
• Management users can run operations and invites, but cannot manage billing/business.
• Owner account remains the only role that can change roles or remove members.

Related guides: Onboarding workflow, Studio profile, and Managing bookings.

Common mistakes

• Sharing one owner login across multiple staff.
• Assigning management role when member access is sufficient.
• Expecting member users to edit availability or services.
• Leaving old team members active after they stop working with you.
• Forgetting to re-check access ahead of busy periods like convention season.