Customer Terms of Use

These Terms of Use govern your access to and use of the InkWell platform.

InkWell is operated by InkWell Group Limited, a company registered in England and Wales under company number 16998198 (“InkWell”, “we”, “us” or “our”).

By accessing or using the platform, you agree to be bound by these Terms.

1. Definitions

In these Terms:

“Platform” means the InkWell website, software and related services.

“Artist” or “Studio” means an independent tattoo artist or studio using the Platform to manage bookings and accept payments.

“Booking” means a booking request, quote, or confirmed appointment made through the Platform for tattoo services provided by an Artist or Studio.

“Deposit” means a payment made in advance to secure an appointment with an Artist or Studio.

“Stripe” means Stripe Payments Europe Ltd or any related Stripe entity providing payment processing services.

“User” or “Client” means any individual using the Platform to submit a booking request or make a payment.

“Merchant of Record” means the entity legally responsible for the sale transaction.

2. Role of InkWell

2.1 InkWell provides a technology platform enabling Clients to discover tattoo artists and studios, submit booking requests, and make deposit payments.

2.2 InkWell does not provide tattoo services, body modification, or any form of artistic or medical procedure.

2.3 InkWell is not the provider of any services listed on the Platform.

2.4 Artists and Studios are the Merchant of Record for all Bookings and payments.

2.5 InkWell does not act as agent for Clients or Artists except for the limited purpose of facilitating booking requests and payment processing.

3. Age Requirement

3.1 You must be at least 18 years old to use the Platform and make a Booking.

3.2 By submitting a Booking request, you confirm that you meet this requirement.

4. Bookings and Contract Formation

4.1 When you submit a Booking request through the Platform, you are expressing interest in receiving tattoo services from an Artist or Studio.

4.2 The contract for the provision of tattoo services is formed solely between you and the Artist or Studio upon confirmation of your appointment.

4.3 InkWell is not a party to the contract for the provision of tattoo services.

4.4 Artists and Studios are responsible for:

• Accepting or declining Booking requests
• Providing accurate quotes and deposit amounts
• Delivering tattoo services to a professional standard
• Compliance with health, safety, and licensing requirements
• Fulfilling confirmed appointments

5. Deposits and Payments

5.1 Deposits are paid in advance to secure an appointment. The deposit amount is set by the Artist or Studio.

5.2 Payments are processed via Stripe. The Artist or Studio is the Merchant of Record for all transactions.

5.3 Payment is made directly to the Artist or Studio’s Stripe account.

5.4 InkWell does not hold or control client funds.

5.5 You authorise Stripe to process your payment details in accordance with Stripe’s terms.

5.6 The remaining balance for tattoo services is settled directly between you and the Artist or Studio at the time of your appointment.

6. Refunds and Cancellations

6.1 Refund and cancellation policies are set by each Artist or Studio.

6.2 If you need to cancel a confirmed appointment, contact the Artist or Studio directly.

6.3 Charge disputes must be raised in accordance with Stripe’s procedures.

6.4 InkWell does not determine refund eligibility.

7. Health and Safety

7.1 Artists and Studios are solely responsible for health and safety compliance, hygiene standards, and licensing requirements for tattoo services.

7.2 InkWell does not verify Artist or Studio credentials, licences, or health and safety practices.

7.3 If you have any medical conditions, allergies, or concerns, you must discuss these directly with your Artist or Studio before your appointment.

8. Acceptable Use

You agree not to:

• Use the Platform for unlawful purposes
• Submit fraudulent Booking requests
• Attempt to disrupt the Platform
• Misuse payment systems
• Reverse engineer or interfere with Platform functionality

InkWell may suspend or restrict access for breach of this clause.

9. Intellectual Property

9.1 All intellectual property rights in the Platform belong to InkWell Group Limited.

9.2 You are granted a limited, non-exclusive, revocable licence to use the Platform for personal use.

9.3 Tattoo designs, portfolio images, and artistic works displayed on the Platform remain the intellectual property of the respective Artist or Studio.

10. Platform Availability

10.1 The Platform is provided on an “as available” and “as is” basis.

10.2 InkWell does not guarantee uninterrupted access.

10.3 InkWell may modify, suspend or discontinue any aspect of the Platform at any time.

11. Limitation of Liability

11.1 Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or any liability that cannot legally be excluded.

11.2 To the fullest extent permitted by law, InkWell shall not be liable for:

• Quality of tattoo services provided by Artists or Studios
• Injury, infection, or allergic reactions
• Artist or Studio misrepresentation
• Missed or rescheduled appointments
• Loss of profits
• Indirect or consequential loss

11.3 Any claim relating to tattoo services must be brought against the Artist or Studio.

11.4 InkWell’s total aggregate liability arising from any Booking shall not exceed the total platform fees received by InkWell in relation to that Booking.

12. Indemnity

You agree to indemnify and hold harmless InkWell Group Limited against any loss arising from:

• Your breach of these Terms
• Fraudulent activity
• Misuse of the Platform

13. Changes to These Terms

InkWell may update these Terms from time to time. Continued use of the Platform constitutes acceptance of updated Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.